|
Returns/Exchanges/Price Adjustments
Order
Cancellation
Shipping Policy
Delivery Options
Terms &
Conditions
Privacy Policy
RETURN, EXCHANGE and PRICE ADJUSTMENT POLICY
It is our mission at Rendezvous Limited to make sure you are completely
satisfied with your purchase. If for any reason you are not pleased with the
product, we will gladly accept, within limitations, the return of your
unused, unworn, unwashed, or defective merchandise for a refund of the
original purchase price or for an exchange of same or other product.
We hope you will appreciate the need for the receipt of the return in a
timely manner of 60 days from the initial purchase, unless otherwise stated
on a product by product basis. Any return of product that has had a previous
clearance price applied should be returned within 30 days from the initial
purchase for a full refund.
However, to allow for unwanted or ill-fitting gifts, the following exceptions
apply:
• Holiday gifts ordered from November onwards may be returned up to the end
of January. (up to 90 days, this situation only)
• Valentine's gifts ordered from January onwards may be returned up to April
15.
Returned merchandise should be sent, where possible, in the same shipping
packaging including any vendor packaging or marketing materials sent to
illustrate use or warranty of the product, and any protective wrap or
identity tags for either branding, use, wash instructions, etc. Used
merchandise cannot be returned unless it is deemed defective. Please be very
specific when identifying the reason for return and the placement / location
of the defect and why the product cannot be used. In some cases, where these
conditions are not met, we reserve the right to charge a restocking fee
charge of 10% to return that merchandise to inventory in a condition and
manner for resale.
A pick up fee might apply to returns of large and or heavy items. This fee
will be calculated in terms of the individual item, how it will be returned,
or picked up for return and the transportation and distance required.
Initial shipping fees as well as return and exchange shipping costs are not
refundable.
Please allow two weeks for the receipt and processing of your return, and
depending upon the process and cycle of your credit card company to see that
refund appear on your credit card statement. If you have asked for an
exchange, there may be no refund reflected or the residual cost due or
a refund will appear in your next future credit card statement.
All fragrance and cosmetics returns must be unused, unopened, and in original
packaging for a credit or exchange to be issued. Any personal items used
internally on the body cannot be returned. If these items are returned they will
be sent back to the customer at their own risk and expense. All underwear,
lingerie, and intimate apparel items must not be worn, washed, used or
separated from any materials that they were shipped with e.g. tags, wash
instructions, sales material, special gift with purchase, etc.
top
RETURNS
If you wish to return goods to us, you may do so without giving us prior
notice.
On the front of your packing slip (enclosed with your purchase), note the
reason(s) for return and whether you wish to exchange it, credit the price
toward another DoYouRendezvous.com purchase, or receive a refund. Enclose
your packing slip with the item and ship the package, prepaid and insured,
to:
DoYouRendezvous.com
Customer Returns
2929 Spring Grove Avenue
Cincinnati, Ohio 45225
If you no longer have the original shipping paperwork
Enclose a note, typed or handwritten, with the return, and include the
following information.
Original Customer Order Number
Your full name, address, zip code, contact telephone number and email
address.
If you do not have the original customer order number, it is especially
important to include your email
address.
The reason for the return.
Your preference of refund or replacement, with any details of the exchange
required.
If using the original packaging, please ensure that your own address label is
covered up. Please write your order number on the top left hand side of the
package, to assist us in identification on return to DoYouRendezvous.com.
Please keep any receipts you were given from the transportation provider at
the time the return was made. If there is a problem it will provide evidence
of shipment and the ability to track the shipment. If returned via UPS or
USPS or FEDEX, you may use this documentation to track the return shipment
process and receipt by us via their individual websites.
TAKE NOTE: When a gift is returned, DoYouRendezvous.com will issue a
Merchandise Credit to the original and intended recipient of the gift for the
amount of the returned merchandise whether you or they return the gift.
EXCHANGES
If you have requested an exchange of a higher value, any difference due will
be charged to the card used to pay for the original order. Please note that,
on orders paid for with only a gift card, we are unable to process
replacements of a higher value than is available on the gift card. In these
circumstances, you should request a refund for the returned goods. Once this
refund has been processed to your gift card you will then be able to use the
balance to place a new order, giving your additional payment details for any
extra balance on the order form.
RETURN OF A GIFT BY THE PERSON RECEIVING THE GIFT
You can return the goods as normal. Please refer to the returns process and
guidelines above. Again, please make sure that all the original paperwork is
returned with the unused product. If you choose to make a return of a gift,
do understand that as a part of our automated system return process, the
purchaser and sender of the gift will automatically be notified by email of
the return, refund, or exchange of the gift. Unfortunately, we cannot prevent
this due to the system requirements.
If you request an exchange of items or a replacement of items of a higher
value than were originally sent to you as a gift, we would require the
purchaser’s permission before making such a transaction resulting in an
additional charge to their credit card. Any difference can be paid on your
own credit card without the approval of the original purchaser. If you want
to do this, please state this explicitly on the returns form and include very
clear contact details where we can reach you to make payment and include the
credit card information including credit card number, expiration date, and
security code for us to process this type of transaction through our system.
PRICE ADJUSTMENTS
Prices are subject to change. With the exception of permanent Sale, Clearance
and Final Clearance items, we offer an online, single order refund or price
adjustment for items purchased within 10 days of a price adjustment. The
refund or credit for the price adjustment will be issued for the difference
of the original retail price and the corresponding sale or price adjustment
within that 10 day range only. The exclusions include permanent sale,
clearance, and final clearance items.
Despite our best efforts to bring you the best, accurate and most competitive
pricing on the product assortments that appear on the Web site, from time to
time the accuracy of our pricing may not be correct due to clerical or copy
errors. At DoYouRendezvous.com, we reserve the right to correct or modify,
change, or hold to the intended pricing despite possible error. For any
questions regarding pricing, please contact us at customerservice@DoYouRendezvous.com.
If an item's correct price is lower than our stated price, we will charge you
the lower amount when your order is shipped.
• If an item's correct price is higher than our stated price, we will, at our
discretion, contact you for instructions before shipping. If we are unable to
contact you after 15 days we will cancel your order and notify you of such
cancellation.
top
ORDER CANCELLATION
In the event you choose to order personalized or monogrammed items, please
order them very carefully and review your order before submitting it.
Personalized and monogrammed orders cannot be cancelled once they are in
process of being worked on or in the shipping process, and these items are
not at any time returnable.
You may cancel your DoYouRendezvous.com order as long as the order status is
“in-process”. If the order status is already “shipped”, the order cannot be
cancelled and must follow the return procedures should you choose not to keep
the product(s). Again, a restocking fee may apply to certain items cancelled
or returned after 30 days from the original order date.
Please order personalized and monogrammed items carefully; personalized and
monogrammed orders cannot be canceled, and personalized and monogrammed items
are not returnable.
MERCHANDISE AVAILABILITY
DoYouRendezvous.com reserves the right to limit quantities.
DoYouRendezvous.com offers a wide and in most cases a deep selection of the
products we feel our customers would like and appreciate. We constantly
review our assortments adding new and exciting product and deleting some
products due to seasonality, lack of interest, or no longer being provided by
our vendors or manufacturers.
IN STOCK MERCHANDISE
Merchandise in our inventory at the time of order, usually within 3 days.
DoYouRendezvous.com will let you know at the checkout or by a follow up
message via email that merchandise you have selected in not currently in
stock, need to confirm next delivery, or give you an anticipated delivery
date. Anticipated delivery dates will appear at the time of the checkout. All
orders are subject to credit approval, in stock or otherwise, at the time of
processing the request.
From time to time, a product that you initially ordered will no longer be
available the next time you visit the Website. Product presentations and
items will be retired or no longer ordered by us or at the direction of the
manufacturers to make room for the new items. Once retired, we will make
every effort to try to send you the item requested should we own it in our
inventories. If we cannot, please review our suggested substitutions or
select a second choice on your own.
BACKORDERS
There is no additional cost to ship backorders. There is only one shipping &
handling charge per order and it is charged when your first shipment is sent.
Additional shipments are shipped at no additional cost.
EXCLUSIVE ITEMS
Items developed exclusively for DoYouRendezvous.com are exclusive to us. We
hope that you will enjoy them. Do note that we will review, change, modify
and improve this product often, and the product may change slightly from your
last purchase. Many times we will also receive exclusive offerings from our
vendors and manufacturers on a one time purchase offering basis.
top
SHIPPING POLICY
This is the charge calculated for the internet order or direct mail funds
payment process for item selection and payment, packaging, processing,
transport and handling. Any special delivery requests including special and
or future delivery dates and special handling may include additional charges.
Delivery times cannot be guaranteed because shipment is handled with carriers
and shippers whose process we have no control over. As delivery times are not
guaranteed, not withstanding any additional charges, our best approximation
will vary with specific requests, e.g. a special gift box other than the one
we offer with your purchase, gift wrap, and any personalization charges e.g.
monogramming.
Payment can be made by most major credit cards including American Express,
MasterCard, VISA, Diners Club, or Discover Card.
Unless specifically defined or relative to a particular holiday, shipments
and deliveries occur only on business days. The services of delivery may be
available at a charge to handle or ship the product outside normal shipment
periods.
All orders are shipped as soon as possible, subject to credit card approval
and stock availability. You may choose either standard shipping (no signature
required) or express shipping (signature required).
Delivery and shipment charges are subject to review and change and will be
determined at the time of the actual order.
These charges are subject to the following:
TAXES
We are required by law to collect sales taxes on shipments delivered in the
State of Ohio. All sales are FOB point of origin.
top
DELIVERY OPTIONS
STANDARD DELIVERY - Unless an expedited service is requested by the customer,
you should received the order in approximately 5 – 7 business days after
shipment or less, if the order is placed before 2:00 p.m. (EST).
TWO DAY DELIVERY (for In-Stock Items)
When Second Day Delivery is requested, if ordered by 2:00p.m.(EST), your
order should arrive within 2 business days after being shipped. Weekend
orders will be processed on the next business day and should arrive within 2
business days after shipping. Some drop ship, heavy or bulk items may not
qualify for this expedited service. A signature may be required and
additional charges may apply if more than one attempt is made for delivery.
Some zip codes are not available for this service because of location or
proximity.
OVERNIGHT DELIVERY (for In Stock Items)
If you request overnight delivery, your order should arrive by the next
business day after shipping. Weekend orders will be processed on the next
business day and these shipments should arrive on the next business day after
shipping. Some heavy or bulky items may not qualify for this service. A
signature may be required and additional charges may be assessed if more than
one attempt to deliver the order is made. Some zip codes are not available
for this service.
For Orders to Canada: (Shipped from Cincinnati, Ohio)
At this time, we can only allow online international deliveries to Canadian
addresses only.
• Prices are quoted in U.S. dollars and must be prepaid in U.S. funds.
• Shipping is via UPS Worldwide Express™
• The order is delivered directly within 7 - 10 days.
• Large items such as live plants and some food items and alcohol based
products cannot be sent to Canada.
• We cannot ship items in gift boxes because of customs restrictions.
• UPS Worldwide Express™ will charge the package recipient all applicable
duty, taxes, and/or brokerage fees at time of delivery.
Once ordered, we will first send you an email quoting at the receipt of the
order but before processing the order, both an estimated date for delivery
and the additional charges to ship the product into the foreign country. All
duties and taxes will be the responsibility of the recipient and not the
responsibility of Rendezvous Limited. In order to offer you this additional
information we must have your correct email address to verify both the
validity of the order and to get your express approval of your acceptance of
the additional costs due to shipment, handling, duties and taxes and the
estimated date for delivery. We will not process an international order till
we receive a return email from you with your acceptance of these additional
costs and delivery date. If we do not receive a return email with your
acceptance
Although we will always try our best during packing, there will be times when
items ordered together may be delivered separately. In those cases, the
Shipping and Handling charges will be allocated over shipments, but those
charges may not be evenly spread. Some orders may require more than one
package to ship.
Orders of multiple items from different online visits or purchases may result in
different Shipping and Handling charges. Those charges will be taken from the
most recent and current delivery rates at the time of the individual
purchase. The Shipping and Handling rates may change from visit to visit as
posted on the online site.
If you request to change the destination address after a shipment has been
released and is in-route, an additional shipping and handling charge will be
assessed.
Certain consumer commodities handled on the Web site that are considered
hazardous materials, such aerosols, fragrances, alcohol based products,
fragrance medians for fragrance lamps, and other items deemed as hazardous
during transportation. This Web site’s policy is to ship these items as
Standard Shipping and Handling to the U.S. locations only and to prohibit the
shipping of them to any international locations including any APO/FPO
addresses, Puerto Rico, and Guam.
Returns back to our warehouse facilities may affect the final Shipping and
Handling charges. The Shipping and Handling charges are not refundable unless
the merchandise shipped is damaged or deemed defective. Returns for reasons
due to DoYouRendezvous.com will receive a shipping and handling credit as the
Shipping and Handling was originally allocated, which may result in a final
Shipping and Handling charge after the return that differs from the
originally quoted rate.
Rate are subject to change at our discretion and without further notice but
will be posted on the Web site.
DELIVERY TO POST OFFICE BOXES
Second day and next day shipping is not available to post office boxes. All
standard deliveries to P.O. Boxes will be shipped via parcel post. Please
feel to contact us via email at customerservice@doyourendezvous.com, if you
have any questions when you will receive your order. Please allow us a proper
amount of time to respond to the email.
PERISHABLE GOODS
Currently DoYouRendezvous.com does not carry immediately perishable goods in
its merchandise assortments. At any time should we carry such items, other
than where these items will be sent by another provider other than through
our normal shipping methods, delivery of these items will be available only
Tuesday through Friday only, with no Saturday, Sunday, Monday or Holiday
deliveries.
DROP SHIP ITEMS
Drop Ship items are shipped directly from the manufacturer to your door.
Second Day and Next Day shipping are not available on these items. Additional
time should be allowed for processing the order and very heavy items may take
up to four to six weeks for delivery. Please feel free to contact us via
email at customerservice@doyourendezvous.com if you have questions regarding
when you may receive your order.
PACKAGE INSPECTION
We ask that you always inspect your package for damage before signing for the
delivery. If the package is damaged but the merchandise looks unaffected,
note the damage on all delivery receipts should you be required to sign for
the product received. If the package is damaged to an extent the merchandise
may be damaged, please refuse delivery and email us at customerservice@doyourendezvous.com
or when appropriate call our customer service department.
top
LEGAL NOTICE
2008 Rendezvous Limited, ALL RIGHTS RESERVED
This Web site is operated by Rendezvous Limited.
The website address is DoYouRendezvous.com.
The mailing address is Rendezvous Limited, 2929 Spring Grove Avenue,
Cincinnati, Ohio 45225.
Here forth, is the legal written notice for terms of use for this Web site.
Terms and Conditions
As a user and having used this Web site, you have agreed that your access
to and subsequent use of this website are subject to all the terms and
conditions defined in this notice and by all applicable laws. Entering the
said Web site and accessing it or use of this site is undertaken at your own
risk. The terms and conditions of this policy and Web site may change at any
time.. Any such changes will be defined and posted in this legal information
area of the DoYouRendezvous.com Web site.
Site Content
All content, graphics, code and software used on or incorporated into this
web site, and the arrangement or integration of all such content, graphics,
code and software, are subject to copyrights held by or licensed to
Rendezvous Limited, and all rights thereto are specifically reserved.
Permission is granted to electronically copy and print hard copies of pages
from this web site solely for personal, non-commercial purposes related to
the placement of an order or shopping with DoYouRendezous.com. Any other use
of this web site or content or information contained in this web site is
strictly prohibited, unless the written permission of Rendezvous Limited
first is obtained. The site content may not be fit for children under the age
of 21.
Related Copyright and Trademarks.
DoYouRendezvous.com as well as text, page headers, custom graphics, buttons
and icons, audio clips, images, digital downloads and data compilation and
other content on this web site, both individually and as the are compiled on
the web site, are subject to trademark, service mark, trade dress, copyright
and or other proprietary or intellectual property rights or licenses held by
Rendezvous Limited and service names of Rendezvous Limited products, services
and programs and those of any affiliate held by this firm. Trademarks may not
be copies, imitated, or used, in part or in whole, without prior permission.
Except as expressly authorized, the use or misuse of any trademarks, trade
names, logos, images, graphics or content from this web site is strictly
prohibited. In addition, all software used to manage, maintain, and develop
the site are protected by copyright and trademark laws.
Other trademarks, product names and company names and logos used on this
Website are the property of their respective owners.
All elements of this Web site are the property of Rendezvous Limited or our
suppliers and are protected by United States and International Copyright
laws.
Patents
One or more patents may apply both to this Web site and to any of our
products presented.
General Disclaimers
Should the Web site contain inaccuracies or typographical errors and
therefore may not be complete or current, Rendezvous Limited does reserve the
right to correct an errors, inaccuracies, or omissions, (including after an
order has been communicated and submitted) and has the right to change and
update information without prior notice at any time. Please take note that
such inaccuracies, errors or omissions may relate to the availability of
product and to the pricing, promotional or otherwise. We apologize for any
inconvenience.
This Web site, and any information or content on this web site, are provided
“as is” with all faults. Rendezvous Limited makes no representations or
warranties of any nature or kind whether express or implied, with respect to
this Web site, its content or any information made available on or through
this Web site. Except for that otherwise provided under applicable laws,
neither Rendezvous Limited, its executives, directors, officers, employee,
agents, contractors, successors, or assigns of each, shall be liable for any
damages whatsoever arising out of or relating to the use of this Website or
any other web site linked to this Web site.
This limitation of liability, applies to direct, indirect, sequential,
special, punitive or any other damages you or others may suffer, as well as
damages for lost business, lost profits, and any business interruption, loss
of data or information, even if DoYouRendezvous.com in notified well in advance of
the potential for such damages.
Technology Issue Disclaimer
Rendezvous Limited does not warrant that this website will operate error-free
or uninterrupted, or that this Web site or its server will be free of viruses
or other harmful elements. DoYouRnedezvous.com/Rendezvous Limited shall not
be held liable for any damages of any kind related to your use of the Web
site or your inability to use the Web site.
Product Display Disclaimer
DoYouRendezvous.com will make every effort to represent and display the
products featured on this Website, accurately and appropriately. However, how
we may use the technology for color and the type of capabilities of your
specific computer monitor will affect the colors you will seen displayed on
your screen. DoYouRendezvous.com cannot guarantee that your monitor’s display
of any color, texture or individual merchandise product detail will be
accurate. DoYouRendezvous.com does unconditionally guarantee your
satisfaction with any merchandise orders, our simple guarantee is if for any
reason you are not completely satisfied with your purchase, please return the
item for an exchange or refund.
Product Availability
Many products displayed on DoYouRendezvous.com are continuously available.
Other product may not be due to seasonality or availability through our
providers of product. We cannot guarantee any product’s availability and we
reserve the right to limit quantities of certain products.
Use of the Web site
You have permission to electronically copy and print hard copies of pages
from this Website only and solely for personal, non-commercial purposes in
relation to placing an order or shopping with DoYouRendezvous.com. Unless you
have received written and specific permission on our company letterhead in
advance, any other use for any other purpose of this Web site, its content
and information, including linking to or framing to this Web site are
strictly prohibited.
Warranty Information
Some items on our website may have specific warranty information. This should
be noted in the product description and through marketing materials packaged
with the product by its manufacturer. To obtain a written warranty of any
product, please write a request plainly identifying the product for which you
are requesting the warranty. Please send the request to”
Rendezvous Limited
Attention: Customer Service – Warranties
2929 Spring Grove Avenue
Cincinnati, Ohio 45225
Submission of Information to this Web site - No Confidentiality
Rendezvous Limited asks and doesn’t want to receive any proprietary,
confidential or trade secret information through this website. This is to
exclude any information you may submit relating to an order you may submit
through the Web site. Please note that any and all information that passes to
or is sent to the Do YOU Rendezvous.com site will be deemed non-confidential
and by submitting any such information, you automatically grant
DoYouRendezvous.com an irrevocable and unrestricted license to use, modify,
reproduce, transmit, display and distribute such materials, information,
suggestions, ideas or comments for any purpose whatsoever, with no payment or
compensation to you. However, we will not use your name unless we are
required by law to identify the source of the materials, information,
suggestions or comments unless we first obtain your permission or otherwise
required by law to do so.
If you have questions concerning an email submission, please contact us.
Applicable law
By visiting this Web site, you agree that the laws of the state of Ohio,
without regard to principles of conflict of laws that will govern these
Conditions of Use and any dispute of any sort that might arise between you
and us or any of our affiliates.
Disputes and Choice of Jurisdiction
Any dispute relating in any way to your visit to our Web site or to products
purchased here shall be submitted to confidential arbitration in the state of
Ohio. However, if you have in any manner violated or threatened to violate
our intellectual property rights, we may seek injunctive or other appropriate
relief in any state or federal court in the state of Ohio. You consent to
exclusive jurisdiction and venue in such courts. Any arbitration under this
agreement shall be conducted under the prevailing rules of the American
Arbitration Association. The arbitrator's award shall be binding and may be
entered as a judgment in any court of competent jurisdiction. To the fullest
extent permitted by applicable law, no arbitration with respect to this Web
site or to products purchased here shall be joined to an arbitration
involving any other party, whether through class arbitration proceedings or
otherwise.
Rendezvous Limited controls its Website, DoYouRendezvous.com, from its
offices in Ohio. Rendezvous Limited does not imply that the materials
displayed on its Web site, DoYouRendezvous.com, are appropriate for use
outside of the United States. Access to this site outside of the United
States is done at your own risk and initiative and implies you are
responsible for compliance with the laws of that location.
General Provisions
Rendezvous Limited, DoYouRendezvous.com reserves the right, without notice
and with our sole discretion, to terminate your ability to use this Web site,
and to block or prevent future access to and use of the site.
If for any reason or provision relating to the Terms of Use of the Web site
should be deemed unlawful, void, or for any reason unenforceable, then that
provision shall be deemed severable and removed from the terms and
conditions. This action will not affect the validity and enforceability of
any other remaining provision. These Terms of Use and legal notice, including
any other applicable policy contained in this Web site, constitute the entire
agreement between you and Rendezvous Limited, DoYouRendezvous.com, relating
to the subject matter addressed herein.
top
PRIVACY POLICY
Introduction
This web site ("Web Site"), DO YOU RENDEZVOUS.com is operated by RENDEZVOUS
LIMITED.
PRIVACY POLICY
This privacy policy only covers information collected at this Web Site, and
does not cover any information collected offline or by direct mail from
RENDEZVOUS LIMITED (unless specifically stated). Only this website is covered
by this stated policy.
Privacy policy
In the best interest of our clients, our mission and subsequent goals will
always be to provide the highest quality products, services, and suggestions
we can find or demonstrate. We will use information from our interaction and
requests from you as our customer and from other customers, as well as those
we seek from other parties and market information.
As we respect your privacy, individually and as our customer, we will
continually implement and review policies and procedures to insure that all
of your personal information is handled responsibly in a safe and secure
environment. We have defined this policy not only to explain our information
collection but to illustrate the choices you have about the way the
information is collected and used.
In service to you our customer, over time, we will continue to develop our
Web Site, taking advantages of all the technology advantages available to us
to improve our site using all the services available to us to make your web
experience with us a great one. Because of those continual updates and
changes, this privacy policy will most likely change. We encourage you to
occasionally refer to this policy on an ongoing basis so you can know and
understand our most current policy.
In using your choice of various personal credit cards in your purchase
transaction on this site, please refer to their written and updated privacy
policies individually.
This Privacy Policy was last updated on September 8, 2008.
Why do we collect information from our customers
Customers are our best source of information. By purchasing and perusing this
Web site, customers very simply tell us their likes and dislikes. Broad
information collection tells us continually who our customer base is, how
they purchase today, and how they may choose to purchase at a later time. As
it is our mission to provide the best product assortments we can to keep the
interest of our customers, we continually review this general and specific
product information.
The types of information we collect
Most of the time, you may browse through our website without providing personal or identifiable information. However, in order to enable you to
complete your purchase transaction we may ask for very specific information
to conduct that activity appropriately. We may ask you at different times and
places on the Web Site, to provide other personally identifiable information.
In some cases, if you CHOOSE NOT to provide us with the requested
information, you MAY NOT be able to access all of the Web site, participate
in all of its features or reap the value of all the services we may provide
through the website.
Whenever you peruse or shop this Web Site, or voluntarily give us personal
information in any other way, we receive and store any personally
identifiable information you enter. Examples of that data collection are your
name, address, telephone number, driver’s license number, birth date, email
address and that same data collection of any person you may choose to send
our product or gifts to directly. If you use a credit or debit card or pay
and mail in a personal check, we will also include your account number and
purchase total in that information.
When you register with us online, we may ask for additional information, e.g.
personal choices of product, sizes, colors, specific choice between product
types or brands, and the same for any products you choose to send your
favorite recipients of our products and gifts, e.g. significant others.
IF you use one of our specific services, or participate in our special
customer promotions or sweepstakes, we may ask more specific additional
information.
All of your purchases and perusals of product or services while on this Web
site are recorded and reviewed.
In addition, when you visit this Web site, this Web site’s server will
automatically collect anonymous information such as log data and IP
addresses. We may occasionally use this automatically collected information
for a number of technical purposes such as improving our Web site design,
increase and improve our product assortments, strengthen our customer service
and policies, and provide fair and special promotions.
How we use the information we collect
We will use the information we collect for various purposes at different
times, including but not limited to:
To properly complete your purchase transaction
To answer your questions and concerns and provide you will all the services
and information you request.
To send you additional information, promotional materials and other offerings
via direct mail.
To keep you informed about the status and shipment of your orders.
To update, expand, clarify and improve our merchandise selections and
assortments
To define our customer service policies
To continually improve the overall shopping experience to keep you interested
and coming back to this Web site.
To notify you of any product recalls or provide specific information
concerning the products you have
purchased or send you key information to interest you regarding the products
you may choose to
purchase from us soon.
To continually review and identify your specific product and service
preferences, telling you of new or
suggested possible product in substitution or define key product other
customers like you are currently
purchasing or are interested in.
Rendezvous Limited, does not sell or exchange the email addresses or the
telephone numbers of its customers. The names and postal addresses of people
who have purchased from this Web site are also not made available to third
parties except for the information collection and use of information ONLY for
Rendezvous Limited, purposes, as defined above.
Others sources we may share your information with
As we grow, all of the information that we collect as defined above, may be
shared with any new companies we may purchase or initiate.
Other Service Providers:
We may also disclose information to other outside companies that either
provide the products or services we develop and offer.
Examples of outside companies we may hire or purchase from:
Vendors providing the products or services we present to our customers.
Companies who may help in the distribution of our products and services.
Marketing Companies who assist us with direct marketing and data collection
and distribution of emails
and promotions.
Companies who may help up to manage, maintain, store and analyze the
information we collect.
Companies who insure and provide fraud prevention.
Companies we may hire to maximize our business operations and web and
internet potential.
We require each company to sign a Confidentiality Agreement and to keep in
confidence all information we share with them and to only use that shared
information to perform any tasks or obligations we may require them in our
agreements and analytical and service agreements.
Other Companies:
Occasionally, we may share specific information to highly selected and
scrutinized companies where we believe their products and services may be of
specific interest to you.
Specific Business Transactions:
If at any time, Rendezvous Limited, should go through any defined legal and
business transaction such as acquisition by another company, selling a
portion of our assets or a business merger, we may be required to transfer or
share a copy of personal information about you and all of our customers. If
that should occur, you will be notified via email or other legal notice,
outside or through our Web site, prior to a change of ownership and control
of your personal information
Business Transitions: We may transfer or share a copy of personal information
about you in the event that DoYouRendezvous.com or one of its properties,
affiliates or subsidiaries, goes through a business transition, such as a
merger, being acquired by another company, or selling a portion of its
assets. You will be notified via email or prominent notice on our web site
prior to a change of ownership or control of your personal information, if
your personal information will be used contrary to this policy
However, nothing in this Privacy Policy is intended to interfere with the
ability of RENDEZVOUS LIMITED, to transfer all or part of its business and/or
assets to an affiliate or independent third party at any time, for any
purpose, without any limitation whatsoever. RENDEZVOUS LIMITED, specifically
reserves the right to transfer or share a copy of personally identifiable
information collected from its websites to the buyer of that portion of its
business relating to that information.
Compliance with Law:
We may provide access to information when legally required to do so, to
cooperate with police investigations or other legal proceedings, to protect
against misuse or unauthorized use of this Web Site, to limit our legal
liability and protect our rights or to protect the rights, property or safety
of visitors of this Web Site or the public.
Children's privacy
Protecting any child’s privacy is important to us. This web site is not a
general audience. We do not collect or maintain information from anyone we
know to be under the age of 21. There is no part or section, visually or
written that is developed to attract anyone under the age of 21. We will not
acknowledge, respond to or reply to anyone who tells us that they are under
the age of 21 or attempts to purchase without their parent’s consent or aid.
Our online promotions and sweepstakes are restricted only to those entrants
who are at least 18 years old.
We advocate and strongly suggest that parents and guardians participate in
their children’s online activities and recommend they use any parental
control or other web filtering technology to supervise children’s access to
the web including this Web site. Before any personal information is shared
with anyone online, children should always ask their parents or guardians for
permission to release this information.
Cookies and how we use them
Cookies: A "cookie" is a small data file stored by your Web browser on your
computer's hard drive. It allows us to recognize your computer (but not
specifically who is using it) upon entering our site by associating the
identification numbers in the cookie with other customer information you have
provided us. That customer information is stored on our secured database.
We use cookies to keep track of what you have in your shopping cart and to
remember you when you return to the Web Site as well as to identify the pages
you click on during your visit to our site and the name of the Web site you
visited immediately before clicking to DoYouRendezvous.com. We use this
information to improve our site design, product assortments, customer
service, and special promotions. You can, of course, disable cookies on your
computer by indicating this in the preferences or options menus in your
browser. However, it is possible that some parts of our Web Site will not
operate correctly if you disable cookies.
The choices you can make regarding the use of the information we collect.
There are a number of choices you can make regarding how we handle the
nonpublic personally identifiable information you provide us with.
Write Directly To Us:
Rendezvous Limited, Attention: Customer Relations, 2929
Spring Grove Avenue, Cincinnati, Ohio 45225
Direct Mail or Telephone Marketing: If you shop our Website and wish to be
removed from a list of customers that will receive our direct mail or any
type of telemarketing calls on our behalf, please either
Write To: Rendezvous Limited, Attention: Customer Relations, 2929 Spring
Grove Avenue, Cincinnati, Ohio 45225. If you choose to write us, in your
letter, please include your name, address, credit card account number that
you use on the Web site if you do and define which one of the direct mail
concepts you do not want to be contacted on.
NO MAIL OFFERS (only if you do not want to receive offers by direct mail)
NO PHONE OFFERS (only if you do not want to receive direct offers by phone)
NO PHONE OR MAIL OFFERS (only if you do not want to receive either mail or
phone offers)
Email Us: customercare@doyourendezvous.com
using the same information we ask you to use in writing us
As we continuously work with our customer lists and often well in advance of
any promotional offering we may present, (in many cases many months prior to
presenting an offer), in the short term, you may continue to receive some
offers even after you have sent us a dated request stating not to use your
personal information for special marketing programs. We appreciate your
understanding and patience in giving us the proper time to fulfill your
request by changing our process and systems.
Links to other sites
In your visit or purchase on the Rendezvous Limited website, you may link to
the Websites operated by any of our business partners or other third parties
we allow to advertise on our website. We DO NOT make any representations or
warranties about any other Web site you may accidentally or intentionally
access through this Web site. All other links are separate and independent
from this Web site. We have no control or take any responsibility for their
information or specific activities.
Our specific and defined privacy policy may differ from these other sites. If
you provide personal information at one of these sites, you will be subject
to the policies of the operators of that Web site, and not the Rendezvous
Limited Web site or its policies. MAKE SURE you read and understand that Web
sites privacy policy before you submit any personal information.
When you submit an Online account registration or profile
You may choose to register with Do You Rendezvous.com to make your shopping
experience quicker and more responsive. You only have to submit your shipping
address and billing information once to be registered with us and that
information will be securely stored for any future use. Any additional
information you submit to create a profile, is at your discretion. Using the
user name and password of your choice will allow you to access your personal
account and profile at any time to add, delete, or change any information. If
you use a publicly accessed computer, we highly suggest that you LOG OUT at
the end of your session. In doing this, the information will be stored with
us but will not be revealed to anyone else from that particular computer.
E-mails
You will occasionally receive emails from us. They may be of a promotional
nature or to inform you of a new service or benefit to be received by using
this Website. If you choose NOT to receive e-mail communication from
DoYouRendezvous.com, you must click on the unsubscribe link and then hit send
on the bottom of any email communiqué sent to you by us. Please allow us up
to 7 days from when the request was received to complete the request and
removal of your name from the email list. Please be patient, as some email
communiqué will be processed and submitted by our providers or may have
already been in process prior to you submitting your request.
Acceptance
By using this Web Site, you accept the policies set forth in this Privacy
Policy.
Any questions?
We'll be happy to provide additional information or answer any questions.
For any additional information or answers to questions you may have, Please:
Write Directly To Us: Rendezvous Limited Attention: Customer Relations, 2929
Spring Grove Avenue, Cincinnati, Ohio 45225
Protecting your information
It is the commitment of Rendezvous Limited, to ensure that we create the best
shopping experience possible and that it is secure and protected.
DoYouRendezvous.com will prosecute any and all unauthorized or fraudulent
transactions to the fullest extent under the law. We have put in place the
appropriate physical, electronic and managerial procedures to safeguard and
secure all information collected and transmitted.
Security
Do You Rendezvous.com has taken every caution to ensure that the shopping
visit is safe. Do You Rendezvous.com uses SSL to encrypt all of your personal
shopping and credit information, including your credit card number before it
is transmitted through the internet. Placing your order online at this site
is just as safe as giving your credit card information over the telephone. We
maintain customer information on a secured server behind a firewall. It is
not directly connected to the Internet. Our process and firewall meets the
recognized industry standards.
We have done our best to continually ensure your safety against credit card
fraud. We will work with your credit card company to resolve any issues.
top
|
